Please copy and paste the contents of the file in your reply.This post lists 9 ways to allow you access Advanced Startup/Boot Options in Windows 10. When completed the tool will create a log on the desktop called Fixlog.txt.There is no need to paste the information anywhere, FRST will do it for you.Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied.Right click on the FRST icon and select Run as administrator.Please be sure to copy and paste any requested log information unless you are asked to attach it. Things I would like to see in your next reply. Please copy and paste the contents of each report in separate reply windows.2 Notepad documents should now be open on your desktop.Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen.Click Scan and allow the program to run.Note: If you receive any warning about the download it is a false positive and you can ignore it.Right click on the icon and select Run as administrator.Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your Desktop.If you are going to be delayed please be considerate and let me know. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently.
Now that I am assisting you, you can expect that I will be very responsive to your situation. If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.Please copy and paste all logs into your post unless otherwise requested.If things are not clear or you experience problems be sure to stop and let me know. Please perform all steps in the order they are listed.It is important to not run any tools or take any steps other than those I will provide for you.Please try to match our commitment to you with your patience toward us. First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need.If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. Greetings chucksno and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
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